Frequently Asked Questions
Everything you need to know about your order and our gear.
How long will it take for my order to ship?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery can take up to 15-20 business days depending on your location.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items in their original packaging. Please note that for hygiene reasons, certain items like underwear and swimwear are final sale.
How do I know what size to order?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you already own to ensure the perfect fit.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked mailers or boxes to ensure your privacy. The sender name on the shipping label will appear as 'PH Apparel' or a neutral parent company name.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my apparel?
To preserve the quality of the prints and fabric, we recommend machine washing your items inside out in cold water and tumble drying on low heat or air drying.